Receiving Your Order
I always aim to give the best service I can, if you would like any further information or enquire about receiving your order quicker, please do contact me here.
Dispatch Times -
Stock Items - Once you have placed your order and payment has been received I will always do my best to ensure that you, or your recipient receives the order as soon as possible, this will be via Royal Mail post.
I will dispatch the order within 2-3 working days of receiving it.
Made to Order Items – I always try to have a few items and sizes in stock at all times but being a small brand I will usually have to make the items from the start.
I aim to have the fabric and components in the workroom ready to begin making, so generally dispatch within 7-14 working days. This can be affected by order demand, if for any reason I think it may take longer than this I will inform you by email as soon as I receive the order.
If you require an item sooner than this or would like to enquire on making times prior to ordering, please do contact me here.
Bespoke – Please see ‘made to order’ above.
On monogrammed or embroidered, which are currently done ‘out of house’ by a lovely local small business, it will generally take 7-10 days on stock items. However if you are having a ‘made to order’ item also monogrammed then it will add approximately 7 working days to become 14-21 working days.
Please be aware I am not able to refund or exchange any Bespoke or Monogrammed items which have been made or altered to your specifications, so please be extremely careful and accurate when ordering.
Again, if you require an item sooner than this or would like to enquire on making times prior to ordering, please do contact me here.
Packaging and Postage –
We package each order by hand with great care. Small items will be wrapped in tissue paper, larger items will also be placed in our Luna Lark box made from recycled material and also recyclable. Luxury gift wrapping is also available at an additional cost, please see details here.
All deliveries are sent via Tracked with Signature post. Delivery costs depend on the destination, size of parcel and how quickly you would like your items delivered, please see below as a guide,
Standard – 2-3 days from dispatch – Tracked with signature - £6
Express – 1-2 days from dispatch – Tracked with signature - £8
Please be aware that I cannot be responsible for any delays or issues in transit, that are out of my control, once I have dispatched the order.
If you’re sending a gift for a special date or occasion, please do get in touch to specify a delivery date and we will always do everything we can to accommodate your request. Contact me here.
International Delivery & Returns - The postage options available on the website currently only support orders within the UK. If you would like to place an order, or have an order delivered outside of the UK, please do get in touch for a shipping price quote here.
I totally understand that mistakes can happen and if you find that you need to cancel your order, please do so within 24hrs of placing it. A cancellation really must be made before the order has been dispatched.
Please contact me within 24hrs here.
Last order date, this year, for guaranteed delivery pre-Christmas is 12 Midnight on Saturday 18th December 2021.
Please also be aware that making and dispatch times can extend slightly during busy periods, such as Christmas.
If you would like any further help or information, please contact me here.